Return Policy

Thank you for shopping with Vaasini Enterprises (vaasini.com). We take immense pride in the quality of our premium cotton bedding and home textiles. If you are not completely satisfied with your purchase, we are here to help you with an easy return or exchange process.

1. Return & Exchange Window

  • You can request a return or exchange within 5 days from the date of delivery.

  • Requests received after 5 days from the delivery date will unfortunately not be eligible for a return or exchange.

2. Eligibility Criteria for Returns

To be eligible for a successful return or exchange, please ensure that:

  • The product is completely unused, unwashed, and in its original condition.

  • All original packaging, including plastic covers, cardboard inserts, labels, and tags, must be intact and returned with the product.

  • Products showing any signs of usage, stains, washing, or damage will not be accepted for a refund or exchange and will be sent back to the customer.

3. Damaged or Defective Products

We perform strict quality checks before shipping your orders. However, in the rare event that you receive a damaged, defective, or incorrect product:

  • Please notify us within 48 hours of delivery.

  • Sharing an unboxing video or clear photographs of the defect/damage over email or WhatsApp is mandatory for us to process a free replacement.

  • No return shipping fees will be charged for verified defective or incorrect items; we will arrange a complimentary reverse pickup.

4. Return Shipping Charges (Customer Preferences)

If you wish to return or exchange a product due to personal preferences (such as change of mind, color variance, or size choice):

  • A fixed reverse shipping fee will be deducted from your final refund amount to cover logistics costs.

  • Alternatively, for exchanges, this fixed fee will be charged to dispatch the new product.

5. Non-Returnable Items

The following items cannot be returned, exchanged, or refunded:

  • Custom-sized or altered bedding products.

  • Items purchased during final clearance, flash sales, or from the "Gift/Sale" category.

6. Refund Process

  • Inspection: Once your returned item reaches our warehouse, it will undergo a quality inspection. This process typically takes 2–3 business days.

  • Approval: Upon approval, your refund will be initiated.

  • Timeline:

    • Prepaid Orders: The refund will be credited back to your original payment method (Bank Account/UPI/Credit Card) within 5–7 business days.

    • Cash on Delivery (COD) Orders: You will be requested to provide your bank account details or UPI ID. The refund will be transferred within 6–8 business days after receiving valid details.

7. How to Initiate a Return/Exchange

To start a request, please get in touch with our customer care team:

  • 📧 Email: support@vaasini.com

  • 💬 WhatsApp/Call: +91-7737672987

  • Information to provide: Please mention your Order ID (e.g., OD1111 ) and the reason for the return/exchange.