Cancellation Policy

Cancellation & Refund Policy

Last Updated: May 2026

At vaasini.com (operated by Vaasini Enterprises), we want to make your shopping experience for premium home textiles smooth and transparent. Below are the terms governing order cancellations and refund processing timelines.

1. Order Cancellation Policy

  • Before Shipment: You can cancel your order at any time before it leaves our warehouse for a full, 100% refund. To request a pre-shipment cancellation, please contact our customer support immediately via WhatsApp or Email with your Order ID.
  • After Shipment: Once an order has been handed over to our logistics courier partners and shipped, it cannot be canceled. If you no longer require the item, you must wait for the order to be delivered and then initiate a standard return request in accordance with our 7-Day Return Policy.

2. Exceptional Cancellations by Vaasini Enterprises

While we always strive to fulfill every order, we reserve the right to cancel an order under specific, unavoidable circumstances, including:

  • The item unexpectedly becomes out of stock or fails our rigorous pre-shipment quality check.
  • Inaccuracies or structural errors in product descriptions or listed pricing on the website.
  • Our logistics network is unable to service your delivery pin code.

If we must cancel your order, you will be notified immediately via email or text, and a full refund will be processed back to your original payment method.

3. Refund Eligibility & Rules

  • Refunds for successful pre-shipment cancellations are initiated immediately.
  • Refunds for delivered orders are only issued after the product is safely reverse-picked, returned to our warehouse, and passes a quality inspection (items must be unwashed, unused, and in original packaging).
  • Shipping charges, if applicable to customer-preference returns, are non-refundable and will be deducted from your final refund balance.

4. Refund Modes & Processing Timelines

Once an eligible refund is initiated from our dashboard, the timeline for the money to reflect depends entirely on your original payment method:

Payment Mode Refund Destination Processing Timeline
UPI / Wallets Linked Bank A/c or Wallet Balance 2 to 4 Business Days
Credit / Debit Cards Original Card Statement 5 to 7 Business Days
Net Banking Original Bank Account 5 to 7 Business Days
Late or Missing Refunds: If your refund has been approved and the standard timeline has passed without visibility in your statements, please double-check with your banking institution or credit card provider first, as bank processing delays can occasionally occur.

Need Immediate Help?

If you need assistance canceling a recent order or checking the live status of an ongoing refund, reach out directly:

Vaasini Enterprises
Email: support@vaasini.com
WhatsApp Support: +91-7737672987